Complaint Or Grievance Redressal System

Information Regarding Investor Complaint/Grievance Redressal Mechanism Is Below: –

Dear Traders/Investors, We are committed to providing the best possible services to our customers however if you have any complaints or grievances against us, we request you to follow the below steps to register complaint/grievance with us: 

• 1. If you are not satisfied with our services and would like to lodge a complaint, we would request you to first talk to our representative / consultant from the Research Analyst Department who is your point of contact. You can discuss with him / her, and be rest assured that your complaint will be resolved on best efforts within 3 to 5 working days. 

• 2. You can also email or talk to the representative / consultant via telephone. The contact no. is +919067971774 / +916239943434.

• 3. Alternatively, you can send us a complaint in writing or via email on grievances.investor@gmail.com

• 4. We will try to resolve your complaint within 3 to 5 working days. The first step is for us to be clear about the nature of your complaint, and to identify what we can do to resolve the issue. When we have finished our investigations into your complaint, we will be in touch to provide you with a full response to your complaint.

• 5. If you are not still not satisfied with the response or the handling of your complaint by our representative / consultant, you can write an email to Mr. Rohit Mehta (Research Analyst) at rmehta9918@gmail.com with complete details. Mr. Rohit Mehta will get in touch with you at the earliest and try to resolve your complaint as soon as possible. 

• 6. If your complaint is not resolved within a period of 15 days, you may refer your complaint to the regulator – The Securities and Exchange Board of India (SEBI). SEBI has launched a centralized web based complaints redress system ‘SCORES’. The link to the platform is SEBI SCORES Portal. If your complaint is not resolved on SCORES portal, you can start the dispute resolution process through the ODR Portal. The link for the platform is SMART ODR Portal. You may also write to any of the offices of SEBI.

Toll-free Helpline Service for Investors

To facilitate replies to various queries of the general public on matters relating to securities market, SEBI has undertaken a new initiative and launched toll free helpline service number 1800 266 7575 or 1800 22 7575 on December 30, 2011.

The toll-free helpline service is available to investors from all over India and is in 8 languages viz. English, Hindi, Marathi, Gujarati, Tamil, Bengali, Telugu, Kannada. The toll-free helpline service is available on all days from 9:00 a.m to 6:00 p.m (excluding declared holidays).

Grievance Redressal/Escalation Matrix

Grievance Redressal/Escalation Matrix :